RJ45 connector for CAT5 & CAT6

Return & Exchange Policy

1. Returns

We accept returns and exchange within 7 days from the date you received the merchandise with the original receipt or proof of purchase. Merchandises need to be unopened and in the original packaging. If passes 7 days of your purchase, a 20% restocking fee will apply on a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at info@aa-e.com, or (905)-206-0931.

2. Exceptions

Some items are non-refundable and non-exchangeable. These include: Tools, Earphones & Headphones.

3. Shipping

To return the item you purchased, please mail it to:

1350 Matheson Blvd E., Unit 7, 8
Mississauga, Ontario
L4W 4M1, Canada

For all returns sent by mail, including exchanges, shipping fees are yours to pay. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping of the return.